We are here to help you!
To ensure that you get the best supporter from us, follow the steps below:
- Make sure your template/plugins/browser are all updated to the latest versions.
- Clear your browser, hosting, and website cache.
- Check our FAQ & Tutorials, as most questions have been covered by our team through tutorials.
- If steps 1-3 didn’t help, select the type of issue you’re experiencing to find a solution or get in touch with support.
This area is for you if you’re facing an issue related to our Nomade Templates, plugins, etc.
Most common issues
For urgent matters only, website is down, white screen etc.
Templates | Flex-box | Brand kit | Global services
Having an issue with your hosting, emails, or non-Nomade Template plugins?
If the functionality of your website was corrupted after installing a 3d party plugin, try to deactivate that plugin, and clear your site / hosting cache. If you are still having issues continue to disable plugins one by one until you find the offending plugin. Please note that Nomade Templates does not support any 3d party conflicts, since the issue isn’t directly related to our Templates (see paragraph 6.g in our Support terms). We’d recommend at this point contacting the plugin’s support team or simply deactivating the plugin.
Wondering how to modify a look Template function?
If you’re trying to modify the existing functionality or look of your templates, and the option you’re searching for isn’t available as a template default, we assume that custom code would be required to achieve this specific look/functionality. Our team would gladly help, though, please note an additional fee might be applied to bring your idea/desire to live. Before submitting your request, we’d recommend trying creating the desired block in Flex-box
Interested in our products / services, but you have a question
New to Nomade Templates?
We understand that you would like to know more about our Templates and how to integrate them on WordPress, we would like to help you with all your questions, read the tutorials below for more information.
The plug-ins in the following article are recommended for Nomade Templates as advice, they are reliable and fit all Nomade Templates. Keep in mind that installing plug-ins is at your own risk, if there are any issues with the plug-in, please contact the owner of the relevant plug-in.
Enjoy our Services!
Maybe you don’t have time, or you would like to improve some of our services. We can provide somes add-on to our templates, or make it more visible